Responsible Gambling Policy

We are committed to safer gambling and to helping players keep play enjoyable and under control. We want every account to be a safe place to play, so we provide clear tools and practical guidance to manage time and money spent with us. If you ever need a break or extra support, we will help you find it.

Player protection principles

We put player safety first by offering practical controls and by promoting responsible play at every step. Our approach is to help players make informed choices, limit potential harm and provide immediate routes to take a break or seek support. We encourage players to review their activity regularly and to use the tools we make available.

Activity-control tools

We offer a range of self-service controls in your account so you can set boundaries that suit you. These include deposit limits, loss limits, session reminders and time-out options. You can change most settings in your account area, and some changes may take effect immediately while others apply after a short processing period.

How to set limits

Log in to your account, go to the responsible gambling section and select the control you want to set. Follow the on-screen steps to confirm daily, weekly or monthly limits, or to enable session reminders. If you need help, contact our support team for guidance.

Deposit limits

Deposit limits let you control how much you add to your account over a set period. We encourage players to set a limit that matches their budget and to review it regularly. Limits can be increased or decreased through your account controls, subject to any cooling-off period that may apply.

Loss limits

Loss limits allow you to cap the total amount you are willing to lose in a defined period. Using loss limits helps keep play affordable and prevents chasing losses. You can enable or adjust loss limits in your account settings.

Time limits and session reminders

Time limits and session reminders help you manage how long you play in one sitting. You can set a session length or receive automatic reminders after a specified period. Short breaks and regular checks can help maintain healthy play habits.

Self-exclusion and account breaks

If you need to pause or stop gambling, self-exclusion and temporary account breaks are available. Self-exclusion will restrict access to your account for a chosen period and can include blocking of marketing contacts. Contact our support team to begin the process or to discuss longer-term options.

Signs of problematic behaviour

Warning signs include gambling longer than intended, chasing losses, hiding activity from others, borrowing to gamble and neglecting other responsibilities. If you notice these signs in yourself or someone you know, act early by using limits or seeking support.

Tips for maintaining control

Set a budget before you play, stick to your limits, use session reminders, avoid gambling when stressed or tired and never chase losses. Review your account activity regularly and make use of tools to keep play within your chosen boundaries.

Professional help and support organisations

If you need additional support, contact recognised organisations for confidential advice and treatment. For UK-based assistance consider services such as GamCare, GambleAware, the National Gambling Helpline and the GamStop self-exclusion scheme. These organisations offer helplines, counselling and practical support options.